Terms of sale

The owner of the online store (hereinafter the Online Store) is Lifte OÜ (registration code 17371025).

Validity of the Sales Agreement, Product and Price Information

The terms of sale apply when purchasing goods from the Online Store.

The prices of products sold in the Online Store are indicated next to the products. The price is subject to a delivery fee. All prices for products sold in the Online Store are in euros.

The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer during the order process.

Information about the product is provided directly next to the product in the Online Store.

Placing an Order

To order a product, the desired items must be added to the shopping cart. To complete the order, required data fields must be filled in and a suitable delivery method selected. The total cost will then be displayed, which can be paid securely using the following payment methods:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
Visa/Mastercard
NB! When paying by bank link, be sure to click the “Return to merchant” button on the bank’s page.

Estonian bank payments are mediated by Montonio Finance UAB. Payment is made outside the Online Store in a secure environment – when paying via bank link, in the secure environment of the respective bank, and when paying by credit card, via the Stripe payment platform. The seller has no access to the customer’s bank or credit card details. The agreement enters into force from the moment the due amount is received in the Online Store’s bank account.

The owner of the Online Store is the controller of personal data and transmits personal data necessary for making payments to the authorized processor Montonio Finance UAB.

If the ordered goods cannot be delivered due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid amount (including delivery costs) will be refunded immediately, but no later than within 14 days of sending the notification.

Delivery

Goods are shipped worldwide.

The buyer can choose the following delivery options: courier to home or Itella Smartpost parcel machine.

Delivery costs are paid by the buyer, and the corresponding price information is displayed next to the delivery method.

Domestic shipments within Estonia generally arrive at the destination specified by the buyer within 5 working days from the entry into force of the sales agreement. Delivery outside Estonia takes place within 25 calendar days.

In exceptional cases, delivery may take up to 45 calendar days.

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the online purchase agreement within 14 days.

The right of withdrawal does not apply if the buyer is a legal person.

To use the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to determine the nature, characteristics, and functioning of the goods in a way that would be permitted for testing the goods in a physical store.

If the goods have been used for purposes other than what is necessary to determine their nature, characteristics, and functioning, or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods.

To return the goods, a withdrawal form must be sent to info@lifte.ee no later than 14 days after receiving the goods.

The cost of returning the goods is borne by the buyer, except in cases where the reason for return is that the item does not correspond to what was ordered (e.g., wrong or defective item).

The buyer must return the goods within 14 days of submitting the withdrawal application or provide proof that they have handed the goods over to the carrier during the mentioned period.

Upon receiving the returned goods, the Online Store will immediately, but no later than within 14 days from receipt of the withdrawal form, refund all payments received from the buyer under the contract.

The Online Store may refuse to make a refund until the returned goods have been received or until the buyer has provided proof of returning the goods, whichever occurs first.

If the buyer has explicitly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Online Store is not obliged to refund the cost that exceeds the cost of standard delivery.

The Online Store has the right to withdraw from the sales transaction and demand the goods back if the price of the goods in the Online Store was mistakenly marked significantly below the market value.

Right to Submit a Complaint

The Online Store is responsible for any non-compliance or defect of the goods that existed at the time of delivery and appears within two years from the handover of the goods to the buyer. During the first year after the goods were handed over, it is presumed that the defect existed at the time of handover. It is the Online Store’s responsibility to rebut this presumption.

The buyer has the right to contact the Online Store within two months of discovering a defect by sending an email to info@lifte.ee.

The Online Store is not responsible for defects that have occurred after the goods were handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees received under the sales agreement.

The Online Store will respond to the consumer’s complaint in writing or in a reproducible format within 15 days.

Direct Marketing and Personal Data Processing

The Online Store uses personal data entered by the buyer only for processing the order and delivering the goods to the buyer. The Online Store transmits personal data to transport service providers for the purpose of delivering the goods.

The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to receive them by entering their email on the website and indicating their desire to receive direct marketing messages.

The buyer can unsubscribe from offers and newsletters at any time by notifying us via email or by following the instructions in the marketing emails.

Dispute Resolution

If the buyer has complaints regarding the Online Store, they must be sent by email to info@lifte.ee.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from agreements concluded between the buyer and the Online Store. Reviewing the buyer’s complaint in the committee is free of charge.

The buyer may also turn to the European Union online dispute resolution platform.